Charmius Privacy Policy

At Charmius, we respect your privacy and are fully committed to protecting the personal data you share with us when you play on our site. This Privacy Policy explains how we at Charmius Casino collect, use, store, and safeguard your information when you visit charmius.com, register an account, make deposits, request a withdrawal, or otherwise use our services. By creating a Charmius account, you agree to the practices described below. If you do not agree with any part of this policy, please do not use our website.

Who We Are

Charmius is operated by 3-102-957682 S.R.L., registered in Costa Rica (San José, Escazú), with payments processed by Massivity Ltd (Cyprus, HE 491548). We hold a B2C remote gambling licence from the Tobique Gaming Commission under the Tobique Gaming Act, licence No. 0000181. Our services are directed primarily at players in Australia, Canada, New Zealand, and other permitted international markets, and we do not accept players from the United States or any jurisdiction where online gambling is prohibited.

Information We Collect

When you register with Charmius Casino and begin using our platform, we may collect the following categories of information about you:

We gather identification details such as your full name, date of birth, residential address, email, and phone number during charmius registration.
We collect financial and transactional data, including deposit and withdrawal history, payment method details, and currency preferences.
We track your gaming activity, including slots, live dealer games, sports betting, and bonus usage, to improve our services and ensure fair play.
We record technical data such as IP address, device type, browser, and login timestamps for security purposes.
We may collect verification documents (ID, proof of address, payment card confirmation) as part of our Know Your Customer procedures.

How We Collect Information

Our Charmius platform collects data directly from you when you fill out forms, contact our support team, or complete a charmius casino login. We also use cookies, pixel tags, and similar technologies to automatically collect information about how you interact with our site, including which games you play and which promotions you view, such as the welcome bonus or Wednesday Free Spins offers.

How We Use Your Information

We use the personal data we collect for several legitimate purposes, including:

We verify your identity and age to comply with licensing and anti-fraud obligations.
We process your deposits and withdrawals through supported payment methods, including Visa, Mastercard, Interac, bank transfer, and cryptocurrencies.
We personalise your experience, including tailoring promotions such as the Sunday Gift, weekly cashback, and VIP Club rewards to your activity.
We send transactional emails and, where you have consented, marketing communications about new bonuses, a charmius no deposit bonus code, or tournament announcements.
We monitor for suspicious activity, prevent money laundering, and detect problem gambling patterns.
We respond to your enquiries through Live Chat or email when you contact our support team.

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you (providing access to our games and account), compliance with our legal and licensing obligations, our legitimate interests in preventing fraud and improving our platform, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Our payment processing partner, Massivity Ltd, to facilitate deposits and withdrawals.
Our game and live studio providers, including Betsoft, BGaming, Pragmatic Play Live, and other partners listed on our platform, to deliver gameplay.
Regulatory authorities, including the Tobique Gaming Commission, where required by law.
Identity verification and anti-fraud service providers to confirm your documents.
Professional advisors, auditors, and law enforcement agencies when legally obligated.

Cookies and Tracking Technologies

Our Charmius website uses cookies to remember your login session, language preference, and currency selection, and to analyse traffic across desktop, mobile, and our PWA app versions. You can control cookie settings through your browser, though disabling certain cookies may limit your ability to use some features of Charmius Casino, including the Cashbox or bonus activation tools.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and licensing obligations. Transaction records, including deposits, withdrawals, and wagering history, are typically kept for several years as required under applicable gambling regulations.

Data Security

We employ industry-standard security measures, including encryption, firewalls, and restricted access controls, to protect your information from unauthorised access, alteration, or disclosure. One-time verification of new payment methods, which may take between 2 and 24 hours, is part of our effort to keep your funds and data secure. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

You may request access to the personal data we hold about you.
You may ask us to correct inaccurate or incomplete information.
You may request deletion of your data, subject to our legal retention obligations.
You may object to or restrict certain types of processing, including marketing communications.
You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

Because we operate across multiple jurisdictions, including Australia, Canada, New Zealand, and other international markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Children's Privacy

Charmius Casino is intended strictly for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.

Responsible Gambling and Data

We may use your account and gaming activity data to identify signs of problem gambling and to apply responsible gambling tools, including deposit limits, self-exclusion, and cooling-off periods, in line with our licensing requirements under the Tobique Gaming Commission.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our 24/7 Live Chat or email us directly at [email protected]. We are here to help with any concerns about your privacy while you enjoy slots, live games, or sports betting with us.