Charmius Casino Terms and Conditions
Welcome to Charmius Casino. These Terms and Conditions govern your use of our website, charmius.com, and all services we provide. By registering an account, you agree to be bound by these terms in full. If you do not agree with any part of this document, you must not use our platform. Please read this page carefully before you deposit, play, or claim any promotion with us.
About Our Operator and Licence
Charmius is operated by 3-102-957682 S.R.L., registered in Costa Rica (San José, Escazú), with payments processed by MASSIVITY LTD (Cyprus, HE 491548). We hold a B2C remote gambling licence No. 0000181 issued by the Tobique Gaming Commission under the Tobique Gaming Act 2023. Our services are primarily directed at players in Australia, Canada, New Zealand, and other permitted international markets. We do not accept players from the United States or from any jurisdiction where online gambling is illegal, restricted, or where we are not licensed to operate.
Eligibility and Account Registration
To open an account at Charmius Casino, you must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) and have full legal capacity to enter into binding contracts. Each player may hold only one account; duplicate accounts will be closed and associated funds forfeited. We may request identity verification documents at any time to confirm your age, identity, and source of funds. When registering online with us, you must provide accurate and complete personal information, and you are responsible for keeping your login credentials confidential.
- We require one account per person, household, and IP address
- We reserve the right to suspend accounts pending verification
- You must notify us immediately of any unauthorised use of your account
Deposits and Withdrawals
We accept a range of currencies, including AUD, CAD, USD, NZD, EUR (one currency per account), along with cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Tether, and USD Coin. Our minimum deposit is $10 ($30 for bonus deposits), with a maximum deposit of $3,000. The minimum withdrawal amount is $50. Withdrawal limits are set at $2,000 per day and $5,000 per week; larger withdrawals may be paid in instalments, and higher payout plans are available for VIP levels.
Every deposit must be wagered at least three times before it becomes eligible for withdrawal. We may take up to 24 hours to review and confirm a withdrawal request, and one-time account verification can take between 2 and 24 hours. Withdrawals to a new card or payment method require additional verification. Once approved, payouts may take up to 3-5 business days to reach you, with e-wallets typically processing fastest and card payouts taking longer, as these are handled by banking partners; in some cases, this can extend to 7 business days.
Bonuses and Promotions
Our welcome package offers up to $2,000 plus 100 Free Spins across your first two deposits. The first deposit bonus is 100% up to $1,000 plus 100 Free Spins, with a minimum deposit of $30 and 40x wagering requirements. The second deposit bonus is 200% up to $1,000, also with 40x wagering. Maximum win limits, activation windows, and eligible games are detailed within each individual promotion. If you are searching for a Charmius no deposit bonus or a Charmius promo code, we regularly list current offers, including our Charmius casino free spins and seasonal campaigns, directly in your account's Bonuses section.
General bonus terms apply across our promotions: a maximum bet of $7.50 applies while wagering (including bonus buys and double-ups); bonuses are non-sticky, meaning your real money balance is used first; only one bonus may be active per deposit; and certain game types, including progressive jackpot slots and specific non-slot products, are excluded from bonus play. We may cancel a bonus if the linked balance falls to $0.75 or below. Any Charmius promo codes or Charmius casino bonus codes distributed by us must be entered exactly as provided, and we reserve the right to void winnings obtained through misuse of a code.
Games and Fair Play
Charmius Casino offers over 3,800 slots, more than 470 live games, and a combined library of over 4,600 titles, supplied by 41 game studios and 17 live dealer providers. Our game types include Slots, Jackpot Slots, Bonus Buy, Instant Games, Crash, Table Games, Live Roulette, Live Blackjack, Live Baccarat, Game Shows, Sports Betting, and Esports. Video poker does not count towards bonus wagering. We use independently tested random number generators for our RNG titles and partner with licensed live studios for our live dealer products. If you are interested in Charmius poker or Charmius baccarat, these titles are available in both RNG and live formats within our lobby.
Responsible Use of Our Services
We are committed to promoting responsible gambling. You agree that you will not use our services for any unlawful purpose, and you confirm that gambling with us is legal in your jurisdiction. We offer tools such as deposit limits and self-exclusion options upon request. If you believe your gambling is becoming problematic, please contact our support team, and we will assist you in applying relevant account restrictions.
Account Suspension and Termination
We reserve the right to suspend, limit, or close your account if we suspect fraud, bonus abuse, collusion, use of prohibited software, or any breach of these Terms and Conditions. In such cases, we may withhold winnings obtained through improper conduct. You may also close your account at any time by contacting our support team, subject to the completion of any pending transactions or verification requirements.
Customer Support
Our team is available 24/7 via Live Chat and email at [email protected]. We provide support in English, French, German, Italian, Portuguese, and Spanish. Whether you need help with a Charmius casino login, a Charmius casino withdrawal, or general questions about Charmius casino bonuses, our support agents are ready to assist at any hour.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. Any amendments will be posted on this page, and continued use of our platform after changes take effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including technical failures, internet connectivity issues, or third-party payment processing delays. Our total liability, where applicable, shall not exceed the amount of your relevant deposit or bet in dispute.
By creating an account with us, you confirm that you have read, understood, and agree to these Terms and Conditions in full. If you have any questions regarding our policies, please reach out to our support team before you begin playing at Charmius Casino.