Our Charmius Responsible Gaming

Our Commitment to Safe Play

We operate under a B2C remote gambling licence issued by the Tobique Gaming Commission under the Tobique Gaming Act, and this licence requires us to maintain strict standards around player welfare. Our Charmius platform is designed for adults who want to enjoy slots, live dealer games, and sports betting responsibly. We do not see our casino as a way to solve financial problems or escape stress - we see it purely as a form of entertainment, and we encourage every player to treat it the same way.

Our Charmius Casino team continuously reviews account activity, payment patterns, and gameplay behaviour to identify signs that a player may need support. We also work with trusted payment partners, including MASSIVITY LTD, to ensure that deposits and withdrawals are processed securely and transparently, which allows us to monitor spending patterns more effectively and step in when necessary.

Age Verification and Account Security

We only accept players who are of legal gambling age in their jurisdiction, and this is typically 18 years or older, though some regions may require a higher minimum age. During registration and before your first withdrawal, we at Charmius require identity verification, which usually takes between 2 and 24 hours to complete. This process protects both you and us - it confirms that you are old enough to play, that your identity matches your payment methods, and that your account cannot be accessed by anyone underage.

We strongly recommend that you never share your login details with anyone, including family members, and that you use a strong, unique password for your Charmius login. If you believe someone underage may have accessed your account, please contact our support team immediately so we can secure it.

Restricted Markets and Legal Compliance

Our Charmius platform does not accept players from the United States or from any jurisdiction where online gambling is illegal, restricted, or where we are not licensed to operate. We focus primarily on players from Australia, Canada, and New Zealand, along with international markets where our licence permits us to operate. If you are located in a restricted territory, we are unable to open an account for you, and this policy exists to keep our operations compliant and our players protected under appropriate regulatory oversight.

Tools We Offer to Help You Stay in Control

We at Charmius provide several practical tools that let you manage your gambling activity directly from your account. These include:

• Deposit limits - set daily, weekly, or monthly caps on how much you can add to your account
• Withdrawal awareness - our standard limits of $2,000 per day and $5,000 per week naturally encourage measured play, with higher payout plans available for VIP levels
• Loss limits - restrict the amount you are willing to lose over a chosen period
• Session reminders - receive notifications about how long you have been playing
• Temporary account breaks - pause your account for a set period if you need a short timeout
• Self-exclusion - close your account for an extended period or permanently

Our Charmius support team can help you activate any of these tools at any time, and we never discourage a player from setting limits - in fact, we encourage it as part of healthy, enjoyable play.

Self-Exclusion at Charmius Casino

If you feel that you need a complete break from gambling, we offer a self-exclusion option that can last anywhere from a few months to permanently, depending on what you choose. Once self-exclusion is activated, we will close your Charmius account, stop sending you marketing emails and promotional offers, and prevent you from logging in until the exclusion period ends. During this time, we also restrict any new account creation under your name or verified details. If you request permanent self-exclusion, we will honour that decision and will not reopen your account even if you later ask us to.

Recognising the Signs of Problem Gambling

We want every player at Charmius Casino to be aware of the warning signs that gambling may be becoming a problem rather than entertainment. Some signs to watch for include:

1. Spending more money or time gambling than you originally planned
2. Chasing losses by depositing more to try to win back what you lost
3. Borrowing money or using funds meant for bills to gamble
4. Feeling anxious, irritable, or distracted when you are not playing
5. Hiding your gambling activity from family or friends
6. Neglecting work, relationships, or responsibilities because of gaming

If any of these resonate with you, we encourage you to reach out to our team or to one of the independent support organisations listed below. Recognising these patterns early makes a real difference, and we at Charmius are here to support you, not judge you.

Our Approach to Bonuses and Wagering

We design our promotions, including our welcome package of up to $2,000 plus 100 Free Spins, with transparency in mind. Every bonus at Charmius Casino comes with clear wagering requirements, maximum bet limits while a bonus is active, and defined validity periods. We cap maximum cashouts on certain offers and clearly state which games contribute to wagering. We encourage you to read these terms carefully before opting in, and we never want a bonus to push you into spending more than you intended. If a promotion ever feels confusing, our Charmius support team is happy to walk you through the details. You can find full details of our current offers on our Charmius bonus page.

External Support Organisations

Beyond the tools available directly through our platform, we also recommend independent organisations that specialise in gambling support. These include:

• GambleAware - information, advice, and free support for anyone affected by gambling harm
• Gamblers Anonymous - peer support groups for individuals who want to stop gambling
• BeGambleAware - a UK-based charity offering free, confidential help
• National and regional problem gambling helplines available in Australia, Canada, and New Zealand

We believe that combining our in-house tools with these external resources gives our players the best possible safety net. Our Charmius team does not replace professional counselling, but we are always glad to point you toward organisations that can offer that level of support.

Reality Checks and Account Monitoring

We send periodic reminders during gameplay sessions so you always know how long you have been playing. Our Charmius Casino system also tracks deposit frequency, and if we notice unusual patterns - such as rapidly increasing deposits or repeated attempts to deposit beyond your usual habits - our team may reach out directly to check in with you. This is not meant to be intrusive; it is part of how we at Charmius take our duty of care seriously.

How to Contact Us About Responsible Gaming

If you want to set limits, request self-exclusion, or simply talk to someone about your gaming habits, our support channels are always open:

• Live Chat: available 24/7 directly on our website
• Email: [email protected]
• Support languages: English, French, German, Italian, Portuguese, and Spanish

Whatever your question or concern, our Charmius support agents are trained to handle responsible gaming requests with discretion and care.